Cookie Policy

Last updated: November 2024

Contents:

1. Overview

This Cookie Policy explains how Stream English uses cookies and similar technologies on our website. We use cookies to ensure our website functions properly and to improve your experience.

By continuing to use our website, you agree to our use of cookies as described in this policy.

2. Essential Cookies

Essential cookies are necessary for our website to function properly. These cookies include:

  • Session cookies for managing user sessions
  • CSRF security tokens to protect against cross-site request forgery
  • Authentication cookies to remember your login status

These cookies do not collect any personal information beyond what is necessary for the website to work.

3. Functional Cookies

Functional cookies help us remember your preferences and settings:

  • Course progress tracking
  • Video playback preferences
  • Language preferences

4. Shop Cookies

Our shop uses cookies to:

  • Remember items in your shopping cart
  • Process secure payments
  • Track download attempts for digital products
  • Manage your purchase history

5. Third-Party Cookies

Third-party cookies are set by services we use on our website, rather than by Stream English directly. These include:

  • YouTube: When you watch embedded lesson videos (for video preferences and performance)
  • Stripe: For secure payment processing in our shop

These third-party services have their own privacy and cookie policies which control how they use this information.

6. Cookie Duration

Cookies on our site have different lifespans:

  • Session Cookies: These temporary cookies expire when you close your browser. They help our site function during your visit.
  • Persistent Cookies: These cookies remain on your device for a set period:
    • Login cookies: 14 days (if "Remember Me" is selected)
    • Course progress cookies: 30 days
    • Shopping cart cookies: 7 days
  • Third-party cookie durations: These are set by the third-party services and may vary according to their policies.

7. Cookie Management

You can control cookies through your browser settings. However, please note that disabling essential cookies will affect the website's functionality.

To manage cookies in your browser:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Options → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Privacy & Security → Cookies

8. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or for legal compliance. We will post any changes on this page and update the "Last updated" date.

For questions about our Cookie Policy, please contact us at info@streamenglish.co.uk